Returns & Exchanges

At Chromag Bikes, we want to ensure you are completely satisfied with your high-performance components and apparel. If your gear isn't the perfect fit for your ride, you can return or exchange unused items within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging, ensuring all tags are attached and components are securely protected to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our team receives and inspects your return for quality assurance, we will process your refund or ship out your exchange within 5-7 business days.