Frequently Asked Questions
Everything you need to know about our premium mountain bike gear.
Where does Chromag ship from?
All orders are processed and shipped directly from our headquarters in Whistler, British Columbia, Canada.
What is the warranty policy on frames and components?
We offer a limited lifetime warranty on most steel frames and a 1-year manufacturer warranty on components against defects in materials and workmanship.
How do I determine the correct frame size for me?
Each product page features a detailed geometry chart and size guide. If you are between sizes, we recommend contacting our support team with your height and inseam measurements for a personalized recommendation.
Can I return an item if it doesn't fit or I change my mind?
Yes, we accept returns on unused items in their original packaging within 30 days of purchase. Please note that customers are responsible for return shipping costs unless the item is defective.
Do you offer international shipping?
We ship worldwide. Shipping rates and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local duties and taxes.
How should I maintain my Chromag components?
We recommend regular cleaning with mild soap and water. Avoid high-pressure washers near bearings and bushings, and regularly check torque settings on all bolts to ensure safe operation.